UHY LLP

  • Intern Technology Specialist

    Job Locations US-MI-Farmington Hills
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1494
    Category
    Information Technology
    Type
    Campus Hire
    Recruiter
    Rina Henning
  • Position Summary

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

    Start Date:  November

    End Date:  Mid-April

    For November and December, the intern will work 30 hours.  Starting January, the hours will increase to 40 hours/week.

    Tasks

    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Enter commands and observe system functioning to verify correct operations and detect errors.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

    Skills

    • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Speaking - Talking to others to convey information effectively.
    • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Computer Skills – Knowledge of computer hardware and software, databases, telecommunications, wireless technology and the Internet.

    Experience and Education

    High School Diploma (or GED or High School Equivalence Certificate); 1+ years

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