Summary/objective:

As a Technology Specialist you will be responsible for providing technical assistance to computer system users. In addition, in this role, you will be a resource for Associate Technology Specialists.

Essential functions

• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Enter commands and observe system functioning to verify correct operations and detect errors
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Supervisory responsibilities

• None

Work environment

• Work is conducted in a professional office environment with minimal distractions

Physical demands

• Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
• Must be able to lift up to 25 pounds at a time

Travel required

• No

Required education and experience

• High School Diploma (or GED or High School Equivalence Certificate)
• 1+ years in relevant position

 Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the colleague for this job. Duties, responsibilities and activities may change at any time with or without notice.